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The comprehensive guide to business email management

An effective email management framework for your business



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Case Studies

Find out how we've helped customers like Ramboll and Gensler.


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Implementing Ideagen Mail Manager

Hear from our customers how they implemented Ideagen Mail Manager and the benefits of doing so.


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2 January, 2024

New year, new habits: reaching inbox zero in 2024

Are you one of the millions of people who have set a New Year's resolution for 2024? Fireworks lighting up the night sky on the 1st of January offers up a blank slate - it gives us a new-found sense of control over our lives and what we want to achieve.

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4 September, 2023

5 ways Ideagen Mail Manager optimizes SharePoint productivity

In the modern, fast-paced environments of businesses, effective communication and streamlined document management are essential for success.

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25 July, 2023

SharePoint and OneDrive: The good, the bad, and how AEC firms can avoid the ugly

In the Architecture, Engineering, and Construction (AEC) industry, data plays a critical role throughout the project lifecycle, so the industry needs to continuously evolve to meet

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6 July, 2023

Boosting productivity with technology

It’s no surprise that technology has become an integral part of our lives in the world we know today, transforming how we work and communicate. From automation and generative AI to project management and collaboration tools, one area where

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21 February, 2023

Productive digital collaboration... Is it possible?

Productivity is key to business success and profitability. And enhancing your company's productivity has the added benefit of increasing your team's morale - promoting a better work environment and leading to a more successful organisation.

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2 October, 2022

3 productivity blockers (and how others have broken these barriers)

Productivity. It means different things to different people. At Mail Manager, we don't believe that being productive means 'doing as much as humanly possible, all the time'. Rather, we think it means focusing your time on doing the work that matters to...

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26 July, 2022

Five reasons why Town Planners love Mail Manager

Like many industries, email is the primary method of communication for town planners. And with over 333.2 billion emails being sent and received in 2022, it's hardly surprising that disputes are rising, with many firms unable to keep up with the influx...

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8 July, 2022

Automation & Productivity: The secret to getting more time in your day!

The search for the magic formula to increase staff productivity is often an endless pursuit that remains elusive. We all want to know how to get more done in less time, but the reality is that we spend most of our days doing tasks that don’t provide the...

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16 June, 2022

The Personal Assistant's secret weapon for getting ahead

Often it feels like there are just not enough hours in the day, and the tasks keep growing. That awful feeling grows in your stomach when the clock inches closer to five o’clock, and the to-do list is still nowhere near complete. Watching those evening...

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25 April, 2022

How to keep your important emails and documents organised

Despite being one of the biggest challenges for businesses, document management is often an area that gets overlooked. How often do you get frustrated because you can’t find an urgent document?

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20 April, 2022

Three ways local governments can benefit from better email management

Email is the primary method of communication for local governments, so any tasks that can be completed without the need to navigate away from the inbox can be revolutionary. Time is precious, so finding ways to free up more of it boosts productivity and...

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30 March, 2022

Reaching inbox zero in your business

Overflowing inboxes have become a constant irritation for businesses trying to manage their email successfully. With an overwhelming amount of emails contained within inboxes, trying to find that one you need quickly is like looking for a needle in a...

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8 February, 2022

It's time to solve the building productivity puzzle

Today’s businesses are increasingly embracing digital technologies, driven by the need for improved efficiencies, cost reductions and decision making. However, in the Construction industry, firms are facing massive pressures to quickly address poor...

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23 December, 2021

Email management best practices: Smart email filing

Many professionals have a love-hate relationship with emails. Especially for project and client-based businesses who spend on average one full working day per week managing their inbox. Many people log into their devices first thing in the morning and...

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26 October, 2021

The Outlook cheat sheet you need

The modern employee seemingly has countless tools at their fingertips to communicate with their colleagues, customers, and suppliers, let alone their friends and family members. We now have a multitude of free tools to choose from, including messaging...

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28 September, 2021

How to Become the Most Organised Project Manager

It might not be the most exciting quality in the world, but being organised can be 'make' or 'break' when it comes to being a successful project manager. Being well-organised is essential to staying on top of project performance and task delivery, as...

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16 August, 2021

Why email is an easy win for your business

The modern technology landscape of major digital transformation projects and cloud migrations has led to many organisations dismissing email as an essential requirement. All too often, businesses accept that their inboxes will always be a mess and...

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28 June, 2021

Using SharePoint to Transform Your Client & Project Management

Project and client teams are struggling to deal with the seemingly forever increasing volume of documentation and disparate applications they need to access information from. Not only this, but they’re expected to deliver more and more work in tighter...

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2 June, 2021

Closing the Communication Chasm for Project Managers

Project Managers are continuously being asked to deliver more within a short time frame and are responsible for delivering projects on time and on budget. But, a lot is out of your hands. You're constantly chasing people and having to remember what was...

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2 June, 2021

The benefits of email management for big businesses

Email is the most-used communication tool for enterprise businesses. But, with millions of emails being sent and received on a daily basis, businesses struggle with turning their inbox into something usable, despite important project work and...

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15 March, 2021

How to integrate email into document management

Email is commonly recognised as one of the most important, most widely used business and communication tools. Despite ongoing rumours of its death, usage of the medium only continues to increase, and has become even more important since the start of the...

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19 January, 2021

New year, new inbox: Getting control of your email in 2021

Are you one of the hundreds of people we speak to every day who came back post-Christmas to an overflowing, unmanageable inbox? It's hard to know what's more stressful, the number on the scales after the holiday indulgence, or the thousands of unread...

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8 January, 2021

Just in: email dominates business communication but kills productivity

Mail Manager research finds 32% of employees spend nearly one working day per week managing inboxes

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15 December, 2020

Time is money and you’re throwing it away

More than 250 years ago, Benjamin Franklin proclaimed “remember that time is money” in an essay entitled Advice to a Young Tradesman. The United States Founding Father and renowned writer, philosopher, diplomat and inventor, among multiple professions,...

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11 December, 2020

What can you do about email storage?

Many businesses adopt Mail Manager, having had years of staff never filing their emails beyond keeping them in their inbox. Costs for storing emails are concerning because they’re ‘new’, although like storage of project documents or drawings they’ve...

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23 November, 2020

The ROI of better email management

Managing email effectively is crucial to ensuring documents are located in the correct place that’s easy for anyone with the right access levels to quickly find the information they need. However, there’s no denying that managing email can be a...

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17 November, 2020

How to modernise your document management

Email overload, information visibility and data loss are major problems afflicting businesses of all sizes all over the world. And all of these issues are largely born out of organisations still struggling to effectively handle their document management.

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10 November, 2020

Why email management matters more than ever for HR teams

Human resources are typically one of the departments that receive the highest volume of email in any business. However, HR’s email overload is only on the increase due to the ongoing pandemic and current business landscape and job market.

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3 November, 2020

What’s in your inbox?

Managing an out of control email inbox is a task that nobody wants to do but, at some point in time, has set aside a few hours from their schedule to tackle it face-on. However, a clogged up inbox isn’t just an irritant for employees, it’s also a major...

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20 October, 2020

Tools, tips and tricks for taming your email inbox

There are few work tasks quite as self-satisfying as clearing out all the junk and years-old correspondences to achieve the holy grail of an empty inbox. However, with email volumes increasingly only going in one direction, achieving this is now ever...

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16 October, 2020

Transitioning to Office 365

This guide has been written for you if you’re on Office 365, but are only really using it for hosting your email and more recently MS-Teams. You might be using an on-premise server for document storage, and feeling you’ve got access to the full Office...

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22 September, 2020

The role of email for PMOs and project managers

The project management office (PMO) of any organisation is well accustomed to being asked to deliver more within shorter time frames. That’s because the PMO’s primary role is to support the delivery of projects and improve the maturity of constantly...

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18 September, 2020

Mail Manager for unsung heroes

One of the key questions to answer prior to implementing any new technology is why are we doing this? And who is it helping? What this often comes down to is the initiative targeted at helping project runners, or providing the leadership team with...

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11 September, 2020

Improving project deliverability amid this time of uncertainty

In the face of uncertain times, the importance of good productivity levels and business management tools that enhance project deliverability has never been starker.

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13 August, 2020

The Mail Manager Remote Working Guide

The concept of remote working has long been touted as the future of work. But now, with many people working from home for the first time, the challenges and benefits of this way of working have swiftly become abundantly clear.

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22 June, 2020

Integrating email and Microsoft Teams in the new way of working

Businesses are increasingly adapting to new ways of working as they manage remote workforces comprised of many people working from home for the first time. As they do so, it’s important to have tools in place that enable project teams to work effectively...

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14 May, 2020

How Mail Manager helps connect remote teams

The working world has faced a seismic shift in traditional approaches to office life and the way we manage processes, tasks, projects, customers, and more. Just a few months back, remote working was more closely associated with contract or freelance...

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1 May, 2020

AI’s growing role in everyday life and business

Ten years ago, the idea of talking to a computer would be considered madness. Yet here we are in a new decade fully reliant on voice assistants like Alexa and Siri to help us complete simple tasks like playing music, watching a movie and turning on the...

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23 April, 2020

Personal productivity hacks in the age of email overload

Email is a proven cause of stress in - and, for that matter, out of - the workplace. Talk to any of your colleagues and they will say they get too many emails, they manage it in different ways, and it’s a massive drain on their already limited time.

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16 March, 2020

Remote working and sickness: The importance of information visibility

Although there are many new methods of communication, it would be incorrect to say that email technology is not an essential part of the operations of project-based organisations. In fact, for some, it is the only method of correspondence.

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27 February, 2020

The Importance of Implementation and User Training

If you were given a choice between two different boat drivers (helmsmen) to take you on a cruise, one with a license, one without, who will you choose? Even with no upfront cost, you will choose the helmsman with the license. Health before wealth, right?

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10 February, 2020

Why file emails by project?

Do you spend hours each week filing emails? And is the filing of emails key to project information management? We believe this process shouldn’t be time-consuming and definitely shouldn’t be difficult.

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15 January, 2020

Remove administrative tasks to unlock business efficiency

Administrative tasks routinely rank among the most disliked jobs that people do in both their working and personal lives. Furthermore, some of the most routine parts of any job also rank among the biggest productivity killers which, when added up across...

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2 January, 2020

Why email is silently killing your business

Way back in 2007, a guest blog in the July/August issue of Fast Company proclaimed “Email is dead” and even proclaimed RSS feeds would come to businesses’ rescue. It wasn’t the first to predict email’s demise, it certainly wasn’t the last, and there’s...

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17 December, 2019

Smarter, faster, better: How email can revolutionise your business

Back in 2014, businesses’ poor communication levels led a Forbes contributor to suggest such drastic measures as slashing emails by 90% and banning email and social media for one day per week. Yet years later, businesses’ continued struggles to take...

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26 November, 2019

How email empowers the deliverability of projects

History has repeatedly proven that necessity will drive changes that swiftly become the accepted norm. Twenty years ago, for example, most homes didn’t have fast-speed internet, early mobile phones were just arriving in the marketplace, and musical...

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11 November, 2019

Reaching ‘Inbox Zero’ in Outlook

We all know that person who has 45,000+ unread emails. Or, maybe it’s you. According toRadicati's Email Statistics Report, employees sent and received an average of 126 emails per day in 2017 - a number which is only increasing. Radicati says, "Email use...

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6 November, 2019

Email management 101

Over 269 billion emailswere sent and received each day in 2017 alone. This figure is expected to increase to over 333 billion daily emails by 2022. Additionally, in 2018 the number of global email users amounted to 3.8 billion and is set to grow to 4.4...

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11 September, 2019

Fed up of Outlook’s Public Folders?

Frustrated by Public Folders? You aren’t alone. We hear this all the time. Yes, Outlook is the go-to email platform for most businesses, however, it was never designed to file and share the volume of correspondence project-based businesses have to deal...

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9 September, 2019

The 7 deadly sins of email management

When it comes to email management, your challenges can be addressed with just a small few tweaks that result in big gains. The question is - what small tweaks and where to get started? Here are our 7 deadly sins of email management and the resolutions to...

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12 August, 2019

Four actionable email management tips for Outlook

If you are a project-based business, email is probably a critical part of how you operate

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8 February, 2019

5 ways to clean up your inbox

The average professional spends 28% of the work day reading and answering email, according to a McKinsey analysis.

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