Customers today expect to be able to communicate with businesses at times convenient for them and often expect an instant reply. Excellent customer service is expected as standard, and their business will promptly be taken elsewhere if that isn't...
Is your data taking you out of the game? Data is a company’s most valuable asset and, if used wisely, can supercharge business growth. The opportunities made possible by advances in digital technology offer business owners tremendous untapped potential...
Hidden data. You may not know about it, but you soon will. Out of sight is certainly not out of mind. Every day businesses amass more and more data, the majority of which they can’t see or manage. Hidden data is the silent storm brewing that will...
The data silo. The nemesis of effective data management. A place where information goes off to live in isolation, unlikely to be seen or acknowledged again. What started with the intention to help organise certain types of data into similar groups has...
Small businesses are unique in many ways. As a small business owner or leader, you wear many hats. You're likely always juggling between day-to-day operations, strategy, HR, accounting and everything in between. You don't have the extensive resources or...
Following the news that Boris Johnson receives summaries of sensitive government material via WhatsApp, the importance of using the right channel for the different types of communication has been highlighted.
Managing emails in highly regulated environments as well, such as life science, healthcare, local government and construction is essential. But unfortunately in many businesses, there is no email management tool or process in place, meaning it's...
Do you enjoy opening your work inbox? If your response is 'yes', you are well and truly in the minority of professionals. For most people, waking up to an uncontrollable inbox and not having access to the important project information they need is a huge...
December is a time of reflection for many on the year that was. From a work perspective, the questions you may ask yourself are, understandably, endless. Have the projects and clients you've been working on gone smoothly this year? What can you and your...
Something we hear all the time from our customers is that some staff members don’t want to change the way they manage their inboxes. Everyone has a different way of working. Some people use their Outlook as a to-do list and only keep active ‘tasks’ in...
Poorly managed email is just as dangerous to small businesses as it is to large organisations. However, while large firms employ teams of administrators to take control of document and email management, small companies typically don’t have and can’t...
How often have you faced costly, contentious project reworks because of siloed or ineffective communication? You’re not alone… According to Geneca, 80% of project professionals spend at least half their time on rework, whilst poor communication costs...
Email is still the most used communication tool in many businesses, but it’s also the riskiest. Over 319 billion emails are sent and received globally every day, and everyone manages their inbox differently. This causes headaches for anyone in a business...
Given the unknown of the world at the moment and the pandemic being a poignant topic, Mail Manager put together a panel discussion to discuss how the AEC will approach the post-pandemic climate. We were joined by Ellie Greatholder, Head of Commercial and...
Communication breakdown has been a silent killer for some of the world’s biggest companies in recent years. Swedish mobile phone manufacturer Nokia was all-powerful for over a decade but a report discovered that poor communication led to the unclear...
Ask yourself this: How do you (and your business) manage commercially sensitive information spread across inboxes? For most of the people we speak to, they either don’t, or only manage some of the information within. Neither is suitable or risk-adverse...
People complaining about email is about as common as gripes with the weather and bad customer service. In short, it’s an ongoing issue that consumes vast amounts of peoples’ work and social time every day of the week. But while it may seem a trivial...
Legal disputes are a particularly hot topic for the construction industry in the current climate, which makes it more important than ever to be as prepared as possible. To explore how firms do that, we held a webinar discussing what causes disputes and...
Projects can easily be affected or delayed by amendments and scope changes at the best of times. But in these uncertain times surrounding the COVID-19 outbreak, the chances of delays, contract re-writes, difficult conversations and, ultimately, contract...
If you haven’t heard yet, we are hosting a webinar on the 19th of February to help you and your company prevent and win disputes, with valuables tips from our experts. In the meantime, we've gathered some interesting stats and facts about emails and...
Despite the emergence of new communications tools like Slack and Microsoft Teams, email remains critical in the modern organisation. Not only is it still a key channel for communication, but it contains sensitive information such as contracts, financial...
