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The dark side of email management

17 February, 2022

Do you enjoy opening your work inbox? If your response is 'yes', you are well and truly in the minority of professionals. For most people, waking up to an uncontrollable inbox and not having access to the important project information they need is a huge cause of stress.

In a recent study we conducted, 70% of survey respondents reported that email was the biggest productivity drain in their workforce, and 73% said that they spend too much time trying to find emails. Despite such high numbers of professionals experiencing the same email headaches, email management and solving the ongoing email issue usually isn't a priority for organisations.

For many businesses and IT leaders, bigger picture topics like cybersecurity, digital transformation and cloud migration often take priority, despite taking years to complete and requiring serious investment. But, solving email management challenges is a quick win and poses significant benefits for all businesses, regardless of size. After all, doing nothing means enhanced levels of risk, poor productivity and low levels of collaboration within project teams.

Introducing the "Dark Side" of email

As mentioned above, waking up to a chaotic inbox, and being unable to see critical correspondence across the wider business is accepted as the norm. This means information remains in silos, employees don't have access to the information they need, and audit trails are incomplete, especially if required for a dispute or if you have a compliance requirement to manage emails.

Businesses often don't address their email management issues until they are hit with a court case or legal dispute that requires them to prove who said what. Then, it's a scramble to reproduce all relevant correspondence that can be found which can take weeks, sometimes even months, if at all.

"Most projects don't go wrong, but if they do, email becomes critical." - Paul Hill, BIM Specialist, Arup

And the bigger the business, the bigger the problem. In a 10-person business, with each person sending 50 emails per day, that is 500 emails being sent daily. For a 1,000 person business, that's 50,000 emails sent every day. With every email send and received, and not filed into a central location where an entire project or client team has access, your business' risk grows. Plus, email presents an enormous productivity drain on the workforce adding to the costs of poor email management!

Defeating the Dark Side of email management

In today's working world, getting on top of your email management problem should be a priority. And it's not as hard as it may seem! Read our eBook, "The Dark Side of Email Management" where you'll learn:

      • The risks associated with the dark side of email management

      • Your email obligations from a legal and compliance point of view

      • How machine learning can automate email filing

      • A simple solution to reduce business risk and safeguard all emails

The Dark Side of Email Management

If you'd like to hear how Mail Manager can help your business defeat the Dark Side for good, book a meeting with our team today, or download a free trial below.

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