What’s new?

The comprehensive guide to business email management

An effective email management framework for your business



Check out our blog for the latest on email management, news and more!

Case Studies

Find out how we've helped customers like Ramboll and Gensler.


Download our latest content to help you along your email management journey.

Implementing Ideagen Mail Manager

Hear from our customers how they implemented Ideagen Mail Manager and the benefits of doing so.


Listen to all episodes of the Changing Construction and Digital World of Tomorrow podcasts.


Hear about a variety of topics including risk, the digital world and more!

With better email management, you can eliminate project delays

14 November, 2022

Did you know that in 2022, over 333.2 billion emails will be sent and received every day?

Across the world, email remains the most popular communication and collaboration tool, yet most of us manage it differently, posing huge risks — and with hybrid/remote working taking precedence in most businesses, it often occurs that a lot of people don't have access to the information they need.

On average, companies spend $62 million per year on poor communication, according to a recent study by Geneca. In addition, 80% of project professionals spend at least half of their time on rework.

Legal disputes have increased since the pandemic:

  • 78% of respondents reported having some form of legal dispute since the start of the pandemic

  • 26% said timelines was the most common cause Of these disputes

  • 16% noted payment issues

  • 14% noted project scope changes

The average value of disputes in the global construction industry was $54.26 million in 2021.

The role of information and document management in avoiding disputes

Documents and correspondence typically contain sensitive - and often confidential - information. Moreover, the data can be quite inaccessible, stored in disparate applications, by various departments and offices. It can be very problematic when information is not accessible, especially when it comes to legal disputes.

Data and information are the lifeblood of project and client work, but only if it’s well-organised, accessible, accurate, and secure.

For a complete picture of any project you're working on, you'll need a single place to store all your project and client information. Removing manual processes and increasing visibility are the easiest ways to achieve Single Source of Truth.

The benefits of centralised information

A Single Source of Truth can benefit all infrastructure organisations.

It's a concept based on bringing all information together, ensuring everyone in an organisation has access to everything they need before making any business decisions. For those in the AEC industry, it's also known as the Golden Thread of Information. Some of the benefits of centralised information include:

  • Your data becomes discoverable

  • Eliminate human error through automated workflows

  • Establish version control

  • Reduce time wasted on searching for and recreating lost documents

  • Increased transparency and traceability

  • Comply with regulatory and legal requirements


Technology continues to evolve rapidly in the construction and mining industries, making them safer, cheaper, and faster.

"Mail manager's been really good in basically bringing that information and that data right, to a staff member's computer and really searchable and, indexable essentially, to get staff up to speed a lot quicker in terms of what's happening on a project."- James Hanley, Digital Practice Manager | Associate at Gray Puksand

Learn more about Gray Puksand's experience using Mail Manager to create a Single Source of Truth in our on-demand webinar, or let our team show you how Mail Manager works by booking a demo today!



Mitigating risks with effective information management

Mail Manager
As the world rapidly evolves, businesses in highly regulated industries face many challenges when managing information. Stricter regulations,...
Read more

Information management is a shield and sword in construction disputes

Mail Manager
Information management is becoming increasingly important in the construction industry, especially during times of uncertainty and economic...
Read more

How future-ready is your business?

Mail Manager
As we move towards an increasingly digital age, businesses of all sizes and industries must adapt to stay ahead. And, if you work in regulated...
Read more