What’s new?

The comprehensive guide to business email management

An effective email management framework for your business



Check out our blog for the latest on email management, news and more!

Case Studies

Find out how we've helped customers like Ramboll and Gensler.


Download our latest content to help you along your email management journey.

Implementing Ideagen Mail Manager

Hear from our customers how they implemented Ideagen Mail Manager and the benefits of doing so.


Listen to all episodes of the Changing Construction and Digital World of Tomorrow podcasts.


Hear about a variety of topics including risk, the digital world and more!

Email management in the age of building safety concerns

13 September, 2023

Reinforced autoclaved aerated concrete (RAAC), popular from the 1950s to mid-1980s, has recently become a focal point of concern and the facts are as solid as, well, concrete. 

It was an affordable and convenient choice, making it a popular option for construction in schools and state buildings. But nobody thought much about it until the walls started coming down. I mean, literally. After a school roof collapsed in Kent in 2018, the Department for Education (DfE) has been in high gear, issuing advisories and urging precautions.

Now everyone’s talking about RAACrightly so. It's like discovering your trustworthy old car is really a ticking time bomb.

What we know so far

  • The government is investigating the use of RAAC in state-owned buildings due to collapse concerns.

  • RAAC is less durable than traditional concrete and "life-expired". 

  • RAAC scrutiny increased after a 2018 Kent school roof collapse. 

  • The DfE is urging schools to develop emergency evacuation plans for RAAC buildings. 

  • The DfE has been working with schools since 2018 on RAAC risks and guidance.

  • Schools must have contingencies for all RAAC areas, even non-critical.

  • Schools with suspected RAAC have been forced to close due to crumbling concrete ceilings.

  • A scheme to fix 500 high-risk school buildings has been delayed.

The concrete reality

As mentioned, since 2018, the DfE has been actively highlighting the importance of emergency evacuation plans. Additionally, they have been engaging in ongoing discussions with schools and responsible organizations regarding the potential risks associated with RAAC.

A DfE spokesperson said “The safety of pupils and teachers is our utmost priority. We have been engaging with schools and responsible bodies about the potential risks of reinforced autoclaved aerated concrete (RAAC) since 2018 and subsequently published guidance on identifying and managing it.”

But the narrative shouldn’t just be about crumbling buildings; it's also about the communication that connects the dots. There are documents, ones that mention “serious concerns about the integrity of RAAC panels" which essentially circles back to the safety of pupils and teachers.

In the midst of the overwhelming amount of paperwork, advisories, and memos — emails are constantly being exchanged, making it all too easy for important details to get lost in the chaos.

What can be done to minimize the risk of loss of critical information?

You might think managing emails shouldn’t be up there with emergency exits and fire drills. But you’d be wrong. Because when we talk about safety, we're also talking about the emails that zip through the ether, carrying with them terms like “high risk” and “immediate action required.”

And, while it may seem like a stretch to discuss email management in the same breath as building safety or the safety of a person, anyone involved in organizational correspondence will tell you, email is often where critical decisions are made or, tragically, overlooked.

It's all there in the concrete

Ideagen Mail Manager is an email management solution designed to make sense of chaos. Emails get archived, categorized, and made searchable so a school official can easily pull up all correspondence related to RAAC—keeping essential safety details at their fingertips. No sifting through heaps of irrelevant emails.

The role of email management in accountability amid contractual delays

The National Audit Office reported in June about contractor reluctance due to inflationary pressures. Only 24 contracts were awarded by March 2023, when they were aiming for 83. It should be noted that all these delays, all these budget talks, they float through emails too. And with implementing an email management solution, we're not just tracking delays; we're creating a paper trail—a digital one that can answer questions when the inevitable finger-pointing starts.

The walls have lessons

Buildings, like people, show their age and wear. They signal when they're no longer up to the task, they tell us when they are tired, when they can't bear the weight any longer. While not all of us are trained to understand these signals from the infrastructure around us, we are capable of keeping track of the conversations we have about them.

So, when discussing safety, it might be tempting to focus solely on the tangible—concrete, roofs, and walls. But it’s the intangible elements like clear, searchable communication that often make the difference between precaution and peril. Because every detail matters, even those hidden in the depths of an inbox.

Ideagen Mail Manager serves as a safety net for those details that might otherwise go unnoticed.

Don't let important details get lost in your inbox

Download your free trial today and see for yourself how Ideagen Mail Manager can help you improve email management for your organization and ensure that all email correspondence is organized and searchable.


Email Management

How contractors can cure the headache of rework

Mail Manager
In the construction industry, rework can be a persistent headache, leading to delays, increased costs, and frayed client relationships. The key to...
Read more
Email Management

Why every business needs a digitized audit trail

Mail Manager
Having an easily traceable audit trail of documents and discussions is vital for most businesses in 2023, especially those involved in large scale...
Read more
Email Management

Embracing Microsoft's New Outlook

Mail Manager
In today's fast-paced business landscape, efficiency and productivity are paramount. Microsoft's New Outlook is set to revolutionize how...
Read more