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ISO 9001: The key to quality management

30 March, 2023

Quality matters - consumers demand it, and companies who can't deliver it simply can't compete. That's why more and more businesses are turning to ISO 9001 to manage quality and improve their bottom line.

According to ISO, over one million companies and organisations in over 170 countries are certified to ISO 9001.

Quality is a crucial element in the success of any organisation. Whether you're a manufacturer, service provider, or any other type of business, implementing ISO 9001 can help you streamline your operations, reduce costs, and enhance customer satisfaction.

So, what is ISO 9001?

ISO 9001 is a globally recognised standard that outlines the requirements for a quality management system (QMS). It provides a framework for organisations to consistently meet customer and regulatory requirements.

ISO 9001 is used by organisations of all sizes and in all industries. Implementing ISO 9001 can help businesses to demonstrate their commitment to quality and continuous improvement, which can be a significant competitive advantage in today's market.

The benefits

The benefits of ISO 9001 are clear:

  • Improved customer satisfaction

  • Increased efficiency and productivity

  • Better risk management

These are just a few of the advantages. But getting there isn't always easy.

That's where Mail Manager comes in.

How can Mail Manager help with ISO 9001 compliance?

Mail Manager standardises email management across the business and helps ensure stringent processes, such as email retention policies, are adhered to. It is an email management software that allows businesses to:

  • Streamline their email processes

  • Reduce email overload

  • Improve productivity


However, Mail Manager can also help with ISO 9001 compliance. Here are some ways that Mail Manager can support your ISO 9001 compliance efforts:

Audit ready: ISO 9001 requires businesses to maintain records of their activities, including communication with customers and suppliers. Mail Manager makes capturing and storing emails easy, ensuring your company has a complete record of all communications. This can be particularly useful during audits or when responding to customer complaints.

Document control: ISO 9001 requires organisations to have a documented QMS. Mail Manager can help you manage your QMS documents by providing a central location for storing and organising your email records. With Mail Manager, you can easily tag, search, and retrieve emails, which can be a significant time-saver when it comes to audits and inspections.

Risk management: ISO 9001 requires organisations to identify and manage risks that could affect the quality of their products or services. Mail Manager can help your organisation to improve overall risk management processes by providing better visibility into email communication. By analysing email data, your business can identify potential risks, such as communication breakdowns, security threats, or compliance issues, and take proactive steps to address them.

“We simply would have lacked the proper email audit trail needed to achieve ISO 9001 accreditation without Mail Manager.”
Jamie Seabrook, IT Manager.

Mail Manager is essential for any business looking to implement ISO 9001

It makes it easy to comply with the standard's requirements while improving efficiency and productivity. So, if you want to take your quality management to the next level, try Mail Manager. Your customers – and your bottom line – will thank you.

Sign up for a free trial now!



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